Reading what happened, and taking it to your board.
46 articles
The new Conversation Report in Echo's analytics tab provides comprehensive tools for analyzing your conversation data.
Find who your ministry has blocked, their phone number and IP address, when each block lifts, and when the block was made.
A list of the seekers who contacted you in a date range, with their details, the topics and outcomes of their conversations, and how often they have been blocked.
How many seekers contacted you more than once in a date range, grouped by how many times they came back.
Shows how your conversations ended, day by day: one row per outcome, one column per calendar day.
Shows where your conversations come from: a map of seekers and a table of conversations by country, with how each country's conversations ended.
Shows conversations and messages hour by hour: when conversations start, which ended as closed, timed out or abandoned, and how many messages moved each way.
Counts messages and comments in and out on each source, unique and repeat seekers, outcomes, email delivery events and client response rate.
Shows the conversations your team never answered: which internet addresses missed most, how long seekers waited before leaving, and how often you followed up.
Shows how your conversations ended, month by month: one row per outcome, one column per calendar month.
Shows how many conversations each of your sources brought in, month by month, as a chart and a table.
Shows how your conversations are progressing, month by month: active, closed, timed out, abandoned and blocked.
Lists every conversation that ended with one outcome you choose, with the seeker's earlier conversations, messages and outcomes.
Your own page of pinned report cards: pin the cards you read every time, put them in order, and run them together.
Find, download and check the files you export from the Conversations and Clients reports. Covers delivery by download or email, what each status means, and the 7 day limit.
The Report Manager decides who receives Echo's automatic summary emails, and which ones. A recipient does not need an Echo login for most of them.
Lists every message that contained one of your risk words, with the word highlighted and a link to the full conversation.
One row for every Facebook, Instagram, YouTube or TikTok post Echo has recorded in a date range, with the reactions, comments, replies and reviewed comments each one drew.
A chart and table of the tags your team applied to social media comments in a date range, grouped under each root tag with its share of the total.
Lists the conversations marked as spam, lets you put a wrongly caught one back in the inbox, and shows who is blocked right now.
Shows which tags responders put on conversations, grouped by root tag, and which sources those conversations came from.
Counts clients, messages, closed conversations, countries and outcomes for the dates you choose, plus total conversations by channel, for the period and for your ministry's whole history.
A month-by-month count of conversations for each responder, so you can see who is carrying more or less work over time.
One row per responder: how many conversations and calls each one handled, how many are still open, and how many times they chose each outcome.
A tile for each responder showing how many conversations and calls they have on each channel in your date range.
How quickly responders reply to seekers, and how long each responder takes to pick up a conversation, work it and close it.
Shows which links, ads and campaigns bring seekers to your ministry, and how their conversations ended.
See when your ministry is busiest overall, counting every status change on every conversation by day and hour.
See which days and hours responders claim conversations, counted as the moments a conversation became Active. Compare it with arrivals to spot hours when pick-up lags.
See which days and hours new conversations arrive, as a grid of counts by hour. Use it to decide when your ministry needs responders online.
See which days and hours carry the most messages, counting every message sent or received by hour. Shows workload, not just arrivals.
See the days and hours when conversations timed out or were abandoned and when calls went unanswered. A map of the hours your coverage has gaps.
See how many responders were online in each hour of each day. Lay it over the conversation heatmaps to find the hours your coverage does not match your demand.
For each keyword, how many people subscribed on each day of a date range and are still subscribed, with a total and an all-time count.
Six autoresponder reports on one page: messages sent, subscriber conversations, non-subscriber conversations, daily subscriptions, subscriber numbers and daily unsubscriptions.
How many conversations people who did not subscribe to a keyword had with your ministry on each source, broken down by outcome and by status.
The phone number of every person who joined each keyword on each day of a date range, with the time they joined.
How many times each autoresponder message was sent on each day, how the texts were delivered, and a downloadable log with one row per text.
How many conversations people who subscribed to each keyword went on to have with your ministry, broken down by outcome and by status.
A searchable table of every subscription created in a date range: the number, the keyword, when the person joined and when, if ever, they unsubscribed.
For each keyword, how many of the people who joined on each day have since unsubscribed, with a total and an all-time count.
A list of every call in a date range with who took it, how long it lasted, how long the caller waited, the recording and how it ended.
Where your callers are: a map of call locations and tables of calls by area code, city and zip code.
A screen that updates itself and shows who is ready to take calls, who is on a call, who is waiting in line and the last 30 calls.
Your phone calls at a glance: call times, answer rate, outcomes, statuses, and how calls split across your numbers.
How each responder handled phone calls in a date range: calls accepted and rejected, time on the line, inbound and outbound counts, and calls still waiting for an outcome.
Send us your Echo address and a screenshot of what you are seeing, and it goes to somebody who can look at your account.