Frequently asked questions
What Echo is, what it costs, how setup works, and how we handle sensitive regions.
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One shared inbox for every conversation your ministry has: texts, WhatsApp, web chat, email, Facebook, Instagram, Telegram, LINE and calls. Comments on your posts and videos, including TikTok and YouTube, have their own Social Media area. Your whole team can answer everyone from inside Echo, with reporting built in. See the product.
Christian ministries answering people who reach out: evangelistic organizations, churches with a response team, and mission organizations working across languages and regions. It is built for ministry, not adapted from a call-center product.
The words are different because the work is different. There are no tickets to close. There are conversations with people, responders who are usually volunteers, emergency alerts and crisis communication, church connection workflows, and reporting that talks about fruit rather than resolution times.
An add-on to the reporting in every Echo plan, included in Grow and Multiply. EchoAnalyst reads what actually happened in your conversations and writes it up in plain language, so the monthly report is waiting for you instead of being rebuilt by hand. See how EchoAnalyst works.
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The account is live as soon as you sign. You'll receive information about how to set up channels and other necessary settings once your sign up is registered. It may take you a couple of days to a few weeks to add your channels, decide your permission sets, outcomes and tags, and then add your users.
No, though having one is an advantage. Setup should be a simple process for someone with basic technical knowledge. EchoSupport is available for assistance. If a volunteer can text, they can take conversations in Echo.
Most are answering by the end of one session. Echo Academy covers the rest in short videos they can watch on a phone.
Your channels come to Echo. Your ministry's own website, email and social media accounts stay yours; their conversations just start arriving in one place. If you need specific history carried across, ask us and you will get an honest answer about what is possible.
One hour: you describe how conversations reach you today, and we walk you through Echo on our own demo accounts for each type of channel. Ask anything along the way. We will show you what Echo has to offer, and be just as open about what it can't do. Schedule a demo.
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$499, $999 or $1,999 a month, depending on how many responders can be answering at the same moment: 5, 10 or 25. Extra seats are $150 each. Grow and Multiply include the GraphQL API, EchoAnalyst for your first 10,000 conversations a month and priority support, which are add-ons on Reach. Full pricing.
No. There used to be one, and we removed it. You pay the monthly price, connect your channels yourself with the steps we give you, and we are here if you want help.
How many people can be signed in and answering at the same moment, not how many volunteers you are allowed to have. A team of forty who work in shifts usually fits comfortably in a ten-responder plan.
These are the ministry prices. Echo is built for ministries, and this is what ministries pay. Tax documentation is handled during sign-up.
No. A trial would mean connecting your real channels and training your team for something you might switch off in two weeks. Instead there is a demo where you can ask all your questions, and no setup fee when you decide.
4 questions
SMS, WhatsApp, web chat, email, Facebook, Instagram, TikTok, Telegram, LINE, YouTube and phone. Messages and calls arrive in the same inbox, and comments on your posts and videos in the Social Media area. WhatsApp accounts and phone numbers carry a monthly charge; every other channel is included. Integrations.
WhatsApp Business access is granted by Meta and has requirements about your organization and how you use it. We can walk you through the application if you want help with it. WhatsApp integration guide.
58 interface languages currently translated, including right-to-left languages such as Arabic, mirrored properly rather than bolted on, and Echo supports the addition of any language. Your responders work in their own language. Your language not available? We can work with you to add it.
Yes. The GraphQL API is included in Grow and Multiply, and an optional add-on at $100 a month on Reach, for ministries that need to bring conversations, outcomes and seekers into something they already run. GraphQL API.
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Echo was built with sensitive regions in mind: locked-down access, emergency alerts, and crisis communication tracking. Bring your security lead to the demo and ask the hard questions. We would rather have that conversation early. Security & trust.
Echo checks pictures as they arrive, using PicPurify, an image moderation service. One it flags as explicit is covered with a note, and a responder only opens it by choosing to. An admin can go further and hide or block all pictures, video and audio for the whole team.
Your ministry's conversations are your ministry's. The precise contractual and technical answer covers retention, residency, deletion, and who at EchoGlobal can access what. It comes from our platform team in writing rather than from a marketing page. Ask for it on the demo and you will get it.
It summarizes what happened in them, which is how the report writes itself. How EchoAnalyst reads a conversation, what it records, and how that data is handled is set out in the EchoAnalyst white paper.
Echo is not liable when a platform outside Echo, such as WhatsApp or Meta, goes down. Our terms of service set out that each third-party integration is governed by that platform's own terms. Our status page separates Echo's own components from partner platforms, so you can see at a glance whether it is something we can fix or a partner outage we are aware of. If you need more than that snapshot, it is your responsibility to work directly with that platform.
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Email and chat on every plan, priority on Grow and Multiply. Contact support.
Echo Academy for short video courses by role, and the Help Center for step-by-step articles.
Nothing matches that. Try fewer words, or ask us directly. Questions with no answer here become new entries.