The product
One inbox where every conversation gets answered
Phone, SMS, WhatsApp, web chat, email and social all arrive in one inbox. Your responders answer from one screen, in their own language, and the report writes itself.
The product
Phone, SMS, WhatsApp, web chat, email and social all arrive in one inbox. Your responders answer from one screen, in their own language, and the report writes itself.
Five parts, one product
Everything below is available on every plan, and the plan only decides how many responders can be answering at the same moment. WhatsApp accounts carry a monthly charge, and EchoAnalyst is a paid add-on.
Every channel lands in one inbox. Each conversation is visibly assigned to a named responder, so two people never answer the same seeker and nobody is left waiting because everyone assumed somebody else had it.
Calls come into the same place as everything else. A missed call can arrive in the inbox with the voicemail on it, so it is something somebody can answer rather than a red badge nobody checks.
Platform call volume · as of September 30, 2026
6.4M+
call minutes answered across 1,170,524 call conversations
Reporting and analytics come with every plan: every conversation and call counted, filtered and exported. EchoAnalyst is the paid add-on that goes further, reading what actually happened in your conversations and writing it up in plain language.
EchoAnalyst · monthly summary
"Your team answered more conversations in May than in April, and the average wait before someone replied fell across every channel. WhatsApp remains where most first contacts arrive…"
Your ministry's accounts stay yours. Echo connects to them so the messages arrive in your inbox instead of on somebody's personal phone. You connect them yourself, with the steps Echo gives you.
A meaningful part of this audience works where being identified as a Christian is dangerous. Echo is built with that in mind: locked-down access, emergency alerts, and crisis communication tracking when something happens.
Bring your security lead to the demo and ask the hard questions out loud. We would rather have that conversation early than sell you something that puts a responder at risk.
Also in the product
Every conversation and call, on the record: filtered and exported. Find user-friendly, up-to-date statistics, in the interface rather than in an export.
Pull complex data sets in the format you need for external systems.
Data protection from the inside: decide who can see which conversations.
Built for ministry, not call centers
Echo is a conversation platform made for ministry rather than a call-center tool with a cross painted on it.
When something happens to your people or in the region they serve, you reach the whole team in minutes and track the conversation through the event.
A conversation does not end when the reply is sent. Echo carries a seeker on to a local church or a follow-up team instead of letting the thread go quiet.
Report on fruit, not just ticket counts: what happened in the conversations, in the language your board and your donors actually use.
Your responders work in their own language, including Arabic, and so does the person reaching out. Nobody has to answer in a second language at midnight.
Why ministries believe us
We know what it feels like to watch messages pile up while people wait for an answer. Ministries including the Billy Graham Evangelistic Association, OneHope and the International Mission Board have run hundreds of millions of messages through Echo.