About this course
Two lessons for the leaders who read the numbers: what happened in your conversations, and everything Echo knows about one seeker.
What you'll be able to do afterwards
- Build a conversations report, and know when to use created date or closed date
- Read the four figures at the top: conversations, unique clients, active users and response time
- Open a seeker's record and read their whole history across every channel
- Save the searches you run every month and share them with your team
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