Reporting and Analytics
What did your ministry do last month? The answer should not live in six apps. Echo counts every channel, call and outcome in one place, ready to filter, export and send.
Included in every Echo plan
Analytics
Every conversation across every channel, from chat, SMS and email to WhatsApp and Messenger, with topic, outcome, duration, location and the team member who answered.
The people behind the conversations: where seekers are reaching out from, the languages they write in, their contact details and notes, and when each person first reached out.
Filters that match real questions
"How many WhatsApp conversations from Kenya reached a prayer outcome last month?" is one filtered view, not an afternoon.
Date ranges run on created or closed dates with the quick picks a meeting actually needs, and a filtered view can be saved and shared with the whole team, so next month the same question is one click.
Calls are counted too
Phone ministry is usually the hardest work to prove happened. In Echo a call is a conversation like any other: counted in the same report, filtered by its outcome (answered, missed, rejected or failed), with duration and participants on every call's detail.
Even more reports
Beyond the Conversations and Clients reports, Echo breaks the same record down further: where every conversation stands, how each one ended, the messages back and forth, who on your team did what, how quickly replies went out, and which pages are drawing spam.
Where every conversation stands, channel by channel: waiting, claimed, active, closed, timed out or abandoned. A month-by-month view shows how that balance changes.
How conversations ended, counted against the outcomes your ministry sets up, by channel, by day and by month, with the detail behind each one.
The back and forth inside your conversations: how many messages seekers sent in and how many your team sent back, by channel, and how many people came back to write again.
Who on your team is doing what, and how often: conversations claimed and completed, messages sent, seeker replies, hours online and calls taken, person by person.
How long seekers wait to hear back: the share of replies sent within 24 hours, and how quickly each team member picks new conversations up.
Every conversation marked as spam, page by page and channel by channel. See which pages draw the most, and whether they are reaching the people you meant them for.
Every report takes a date range, on created or closed dates, and can be narrowed to the channels you choose before you read it. Any report leaves as CSV or XLSX, downloaded directly or sent to your email, and each file stays ready to download for 7 days.
Where it fits
Reporting and Analytics come with every plan. EchoAnalyst is the paid add-on that reads the conversations themselves.
The record of the work: every conversation and call, counted, filtered and exported.
Every conversation and every seeker in one place: who reached out, on which channel, from where, how it ended and who on your team answered.
An AI reviewer that reads every reviewable conversation and scores skill, safety and spiritual movement, in fourteen reports.
See EchoAnalystWhen counting is not enough
Reporting tells you forty conversations closed on WhatsApp last week. It cannot tell you whether anyone moved closer to Jesus in them.
That is what EchoAnalyst is for: the paid add-on that gets to work as soon as a conversation closes and turns a year of ministry into evidence.
EchoAnalyst · one of fourteen reports
"38% of analyzed conversations showed movement toward God this period, up 3% on the prior period. Prayer was offered in nearly half."