Stepping stones curving up a coastal headland toward a stone archway at the crest.

Intro to Echo

Start here. What Echo is, and how it fits your ministry.

5 articles

  1. 01

    Echo Overview for the Echo User

    If you are new to Echo Global, you may be wondering how to navigate through the system and how everything works.

  2. 02

    Echo Global Mobile App

    The Echo Global Mobile App allows Echo Users to carry on their online conversations from anywhere from any device that is compatible with the Mobile App.

  3. 03

    Claiming a Conversation

    Picking up work from the Inbox is one click. What that click does, what it stops, and how a conversation can come back.

  4. 04

    Closing a Conversation: Outcome, Tags and Notes

    Closing is where you say what happened. The outcome you pick is what every report about your ministry's fruit is counted from.

  5. 05

    The Inbox: A Responder's Screen

    The screen a responder spends their whole shift on: what the rail on the left holds, what the middle is for, and what the panel on the right does.

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