Email

Every email, in one inbox

The address people already write to, in the same inbox. Your responders read and reply in one place, and each reply goes back from the same address.

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Connecting

How email connects to Echo

Gmail and Office 365 mailboxes connect directly; your own domain sends and receives as itself.

Everything is self-service. You can connect every channel yourself, whenever you’re ready, without talking to us first. Echo gives you step-by-step instructions, and most connections take 10 to 15 minutes.

Before you start, have these ready.

  • A name your team will recognize for the connection.
  • An email provider: a mail service, or your own mail server.
  • Your domain’s DNS pointing at Echo. That change happens wherever your domain is managed, and it is the step most often missed.
  • Optionally, a blacklist of addresses and domains whose mail Echo drops on arrival, so a newsletter or ticketing system does not fill the inbox. It appears when the provider is SendGrid.

Email domains guide

Set by each platform, not by Echo

Interaction time frames

Some platforms limit how long a ministry can reply after a seeker’s last message. The clock starts over every time the seeker writes again, so a conversation that keeps going stays open. Echo shows the time left on every conversation, so a responder can see what is about to close.

  1. Email
    No limit

Your responders

Your team only needs an Echo login

A responder answers Facebook, WhatsApp, Instagram and every other channel from inside Echo, and needs no account on any of them. Nobody on your team has to have Facebook to answer someone on Facebook.

Their personal accounts stay separate. A responder’s own Facebook or WhatsApp has nothing to do with the conversations they answer in Echo, and the two are never connected.

That protects your team. The platforms see your ministry’s account and the Echo connection, not the people replying through it.

Pricing

This channel costs nothing to add

Included

Social, email and web chat

Included in your monthly price.

See pricing

FAQ

Open the status page

Yes, and most cost nothing extra to add. WhatsApp accounts and phone numbers carry a monthly charge, and voice calls and SMS are billed by usage.

No. A responder only needs an Echo account. Your channels connect through your ministry’s own accounts, and a responder’s personal accounts on those platforms are never connected to Echo.

Platforms expire tokens and revoke access on their own schedule, usually without warning. Echo sends an email when a channel disconnects, and you choose who receives those emails. The channel also shows as disconnected in the admin rather than quietly failing, so it is something you can see and fix.

No, though having one is an advantage. Setup should be a simple process for someone with basic technical knowledge. EchoSupport is available for assistance. If a volunteer can text, they can take conversations in Echo.