No Call Limits
Echo can handle an unlimited number of volunteers and calls at the same time.
Toll-free and Short-codes
Echo allows you to use any kind of phone number, including toll-free numbers and short-codes.
Route calls to a landline, too!
Listen to Call Recordings
Echo retains audio files of all calls allowing you to review the calls for training or intervention.
Volunteers can easily transfer calls to other volunteers or to management simply and seamlessly.
Data-driven decision making. Yes. Even for ministry.
It is vitally important to know that what you are doing is accomplishing the work you are called to do. Echo gives you all the data you need to make that judgement.
Call recording, call statistics, conversation tags and clearly defined outcomes give you a clear picture of the outcome of conversations.
Echo's robust data reporting allows you to view "heat maps" that show clearly how many calls are coming in, how many are being answered, and how many are being missed allowing you to adjust staffing accordingly.
Take calls anywhere.
Echo allows you to take phone calls in a web browser, or on a smartphone or tablet.