EchoGlobal is run by SociallyU, LLC, 1222 East Main Street, Suite 102, Chattanooga, TN 37408, United States. In this policy "we", "us" and "EchoGlobal" mean SociallyU, LLC.
This policy covers two things: this website (www.echoglobal.org, including the Help Center and Echo Academy), and Echo, the conversation platform ministries use to answer the people who reach out to them. If you have a question about it, email support@echoglobal.org.
When you contact us. The contact form asks for your name, email address, ministry, your Echo address if you have one, what your message is about, and the message itself. You can attach a file, such as a screenshot or a screen recording. We also record the page you sent it from and your browser type. Your message is stored in our database and emailed to our support team so we can answer it.
When you book a call. To book a demo or a call, you give us your name, email address, ministry, the channels people use to reach you today, what you hope to solve, and your time zone. We add the call to our team's calendar, create a Zoom meeting for it, and email you the details and reminders. We keep a one-way scrambled form of your IP address, which cannot be turned back into the address, so we can stop the booking form being misused.
When you download a guide. Our free guides ask for your email address. We record which guide you asked for, the page that sent you, and any campaign tags in the link you followed. By submitting your email address you agree to receive an occasional email from us, and every one of them has a link that unsubscribes you with one click.
When you sign in to Echo from this site. Your Echo address is remembered on your device, so you do not have to type it again.
We send email through Resend, which tells us whether each email was delivered, opened and clicked, so we know which ones are useful. When you unsubscribe, we keep your address on a do-not-send list so you are not emailed again.
We use Google Analytics to see how many people visit, which pages they read and how they found us. In the European Economic Area, the United Kingdom and Switzerland, Google Analytics does not load unless you choose Allow. Google's advertising features are switched off for this site. We also record a few events of our own, such as a Help Center article being opened or searched, using a random key that is cleared when you close the tab; those events carry no IP address. The cookie page lists everything this site stores in your browser and how to change your answer.
Our website is hosted by Netlify, and our website database by Supabase. Like any web host, they may keep standard technical logs, such as IP addresses and browser types, to keep the service running and secure. To decide whether to ask you about cookies, the site checks which country your connection comes from; that answer is not stored.
Ministry teams. When a ministry uses Echo, we hold its team members' names, email addresses, the phone numbers they choose to add, their sign-in details, and a record of what they do in Echo, such as claiming and closing conversations.
People who reach out to a ministry. When someone contacts a ministry through Echo, by message, email, comment, chat or phone, Echo stores the conversation for that ministry: the messages, any pictures, files and call recordings, and the contact details that arrive with them, such as a name, email address, phone number or social media account. The ministry decides what to collect, who on its team can see it, and how it is used. We store and process it on the ministry's behalf, to provide Echo to them. If you want to see, correct or remove what a ministry holds about you, ask that ministry. When a ministry asks us to remove a person's details, we anonymize that person's record in Echo.
EchoAnalyst. EchoAnalyst is an optional add-on. If a ministry turns it on, its conversations are sent to OpenAI's API to be reviewed. Before a conversation is sent, people's names are replaced with labels, and email addresses and phone numbers with placeholders. OpenAI does not use this data to train its models.
Pictures. Pictures sent to a ministry through Echo can be screened automatically for explicit content.
We share information only with the companies that help us run this website and Echo, only for that purpose, or when the law requires it. They include:
If SociallyU, LLC is ever involved in a merger or sale, the information we hold may pass to the new owner, who would have to honor this policy.
We keep information for as long as we need it for the reason we collected it, or as long as the law requires. A ministry's information in Echo is kept on the ministry's behalf, and the ministry can ask us to remove it. You can ask us to delete information about you at any time.
Connections to this website and to Echo are encrypted, and Echo's data is encrypted where it is stored. Access is limited by role, on our team and within each ministry. No system is perfectly secure, and if we learn of a breach that affects you, we will tell you as the law requires.
You can unsubscribe from our emails with the link in any of them, and change your cookie answer with Cookie settings at the bottom of every page.
Depending on where you live, you may have the right to ask for a copy of the personal information we hold about you, to correct it, to have it deleted, to object to or restrict how we use it, to receive it in a portable form, and to withdraw consent you have given. Email support@echoglobal.org and we will answer within one month. If you are in the European Economic Area, the United Kingdom or Switzerland, you can also complain to your local data protection authority.
Where the law asks for a reason to use personal information, ours are: your consent (Google Analytics where we ask first, and our emails), the agreement we have with a ministry (to provide Echo), our legitimate interest in answering the people who contact us and keeping our services secure, and our legal obligations.
We are based in the United States, and the information described here is stored in the United States. If you contact us from elsewhere, your information is transferred to the United States.
This website is not meant for children under 13, and we do not knowingly collect their information through it. Ministries sometimes talk with young people through Echo; those conversations belong to the ministry, as described above.
When we change this policy, we will post the new version here with the date it takes effect.
Questions about this policy or about your information: contact us or email support@echoglobal.org.