Short answers to the questions that come up most.
8 articles
Echo has some basic indicators in the form of colors dots to help the user determine whether a reply is needed on active conversations.
Permission sets allow teams, or groups, of people in Echo to have certain permissions and/or access to sources and channels.
Block hides a Facebook comment and Delete removes it. Echo cannot like Instagram posts or comments yet, and a message you have sent cannot be edited.
Six reports on how conversations ended: outcomes, statuses, countries, flagged conversations, and outcomes and statuses by referrer. Choose a date range, permission sets and sources, then run each report card.
User Performance Report is designed to show activity at the Echo User level.
Meta's Conversation Routing decides which app can reply to your Facebook and Instagram conversations. How to set Echo as the default app, or put a bot like ManyChat in front of Echo.
If Echo will not let you in, the cause is nearly always the web address, the email on your account, a typo in the password, or sign-in details your browser saved wrongly.
If a Facebook or Instagram page shows a red X, a message never arrives or a reply is refused, find what you see, check one thing, and follow the fix. Every error shown is Meta's, with what it means and what to do.
Send us your Echo address and a screenshot of what you are seeing, and it goes to somebody who can look at your account.