Echo FAQs
Short answers to the questions that come up most.
8 articles
Short answers to the questions that come up most.
8 articles
Echo has some basic indicators in the form of colors dots to help the user determine whether a reply is needed on active conversations.
Permission sets allow teams, or groups, of people in Echo to have certain permissions and/or access to sources and channels.
Facebook's messaging API triggers a high volume of errors primarily because it enforces strict anti-spam policies and privacy protections that aren't always present in standard APIs.
Not at this time. This feature was added to the API after we completed our integration. We have an existing ticket to add this option in the future.
There are 6 reports in the Status and Outcomes Report area.
User Performance Report is designed to show activity at the Echo User level.
Handover Protocol is a functionality that allows bots to hand off control of the conversation.
Work through these checks in order: the web address, the email on your account, the password, and the sign-in details your browser saved.
Send us your Echo address and a screenshot of what you are seeing, and it goes to somebody who can look at your account.