Responder Reviews answers the question a coach actually has: how is this responder doing, and what should they work on next?
You choose one responder and a period, and Echo Analyst writes a review of their conversations: what they are good at, where they are losing seekers, and the specific conversations that show both.
How a narrative review is different
The eleven insight reports are computed the moment you run them. These three are written. Echo Analyst reads the period and produces prose , what is going well, what to work on, what changed.
Three practical consequences:
- It takes a while. The page shows its progress and updates itself when the writing is done. You can leave it.
- It is kept. Each one is saved, so you can put this month's next to last month's. They are listed on the report's own page.
- The numbers are not opinions. The charts and figures are computed the same way as everywhere else in Echo Analyst. It is the prose around them that is written.
Creating one
- Open EchoAnalyst, then Responder Reviews.
- Choose the responder from Pick a responder….
- Set the date range, and narrow the sources if you want to.
- Choose Generate Review, and wait, the page updates itself when the review is written.
Reviews you have already made are listed under Recent Reviews on the same page.
What a review covers
A review is long by design; it is meant to be read once properly rather than skimmed monthly. It covers the responder's skills and how they scored, their strengths and growth areas, coaching notes with the conversations behind them, which parts of the Gospel they share and which they skip, prayer, the barriers their seekers brought, spiritual impact, missed chats and missed opportunities, the seeker's own voice, and governance.
Printing it
A review can be printed in two versions, and they are not the same document. The responder version is the one you hand to the person it is about. The leadership version is for the conversation about them. Choose deliberately, handing someone the leadership print is a different act from coaching them.
What the measurements mean
The prose is written, but every number in a review is computed the same way as everywhere else in Echo Analyst.
The 1–5 scale
Every skill score in Echo Analyst uses the same five points, and the wording matters. This is not a school grade where 5 is the target.
| Score | What it means | How often |
|---|---|---|
| 1 | Harmful, real harm or a protocol violation, such as missing a crisis or a doctrinal error | Rare |
| 2 | Below standard, a coachable weakness | Uncommon |
| 3 | Met the minimum, acceptable, with clear room to grow | Less common |
| 4 | Doing a good job, the expected baseline for someone doing the work well | Most common |
| 5 | Exceptional, training-example quality, and it requires specific cited evidence | Rare |
4 is the target, not 5. A team averaging 4 is doing the job well. A 5 has to be earned with evidence, so a page full of 5s would be a scoring fault rather than a triumph.
Two rules change how the number comes out. A 1 in any single skill caps the whole conversation's overall score, real harm is not averaged away by nine good things. And three skills return nothing at all when they do not apply: crisis sensitivity when there was no crisis, grace-filled truth when no hard truth was needed, and minors handling when no minor was involved. A blank is "not applicable", never zero.
What is scored
| Measure | What it is | How it is worked out |
|---|---|---|
| The eleven skills | Listening, engagement, clarity, depth, Gospel focus, Scripture use, conversation flow, closing and follow-up, crisis sensitivity, grace-filled truth, minors handling. | Each 1–5 per conversation, averaged across the range. |
| Spiritual movement | How often this responder's seekers moved toward God. | Share of assessed conversations in the top two movement buckets. |
| Gospel elements | Which parts they share, and which they skip. | Nine elements tracked; five are the essentials that make a full Gospel. |
| Missed opportunities | Moments that were there and went by. | Recorded per conversation, with the moment quoted. |
| Praise reports and referrals | Flags worth a leader's eye. | Counted across the range. |
Spiritual movement
The measure that appears on more Echo Analyst pages than any other. Each analyzed conversation is placed in one of five buckets:
- Significant movement toward God
- Slight movement toward
- No change
- Slight movement away
- Significant movement away
Where a report shows a single movement percentage, it is the share of conversations in the top two buckets, significant plus slight movement toward. "No change" is not counted as positive.
The denominator is conversations where movement was actually assessed, not every conversation in the group. A conversation nobody could read either way is left out rather than counted as no change, so the rate is not quietly deflated by conversations that were never a fair test.
Three skills return nothing when they do not apply, crisis sensitivity, grace-filled truth, minors handling. A blank is "did not arise", never a zero, and a responder is not penalized for a quiet month.
Reading it honestly
A review is built from the conversations that were analyzed in the range, which means closed conversations that had enough back-and-forth to qualify. A responder who worked a handful of shifts will have a thin review, and thin is what it should look like.
Use it as the start of a conversation, not as an appraisal on its own. It reads transcripts; it does not know that someone covered a hard week, took the difficult calls, or was training somebody new.
If it will not generate
A review needs analyzed conversations in the range. Only closed conversations that had enough back-and-forth are analyzed, so a quiet period, or one where most conversations are still open, may not have enough to write about.
The controls for narrowing what a report covers are described in Getting started with Echo Analyst.