
| Channel | Conversations | % of Total | Avg Score | Movement | Avg Duration | Avg Response |
|---|---|---|---|---|---|---|
| 74 | 34.6% | 4.0 | 45% | 24m | 1m | |
| Facebook Messenger | 52 | 24.3% | 3.9 | 42% | 23m | 1m |
| Web Chat | 41 | 19.2% | 3.9 | 39% | 19m | 48s |
| Text (SMS) | 27 | 12.6% | 3.7 | 33% | 28m | 2m |
| 14 | 6.5% | 3.6 | 36% | 21m | 2m | |
| Phone | 6 | 2.8% | 4.2 | 50% | 39m | 12s |
| Total | 214 | 100% | 3.9 | 42% | 23m | 1m |
| Type | LISTEN | ENGAGE | CLARITY | DEPTH | GOSPEL | BIBLE | FLOW | CLOSE | CRISIS | GRACE | MINORS |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Evangelistic | 4.3 | 4.2 | 4.1 | 3.8 | 3.6 | 3.9 | 4.1 | 3.2 | 4.0 | 4.1 | 4.6 |
| Care Ministry | 4.6 | 4.3 | 4.0 | 3.7 | 3.2 | 3.6 | 4.2 | 3.4 | 4.3 | 4.2 | — |
| Crisis Conversations | 4.7 | 4.1 | 3.8 | 3.1 | 2.4 | 3.0 | 4.0 | 3.6 | 4.8 | 4.3 | 4.5 |
| Believer Encouragement | 4.2 | 4.0 | 4.0 | 3.6 | 3.3 | 3.8 | 4.0 | 3.3 | — | 4.0 | — |
| Discipleship | 4.1 | 4.2 | 4.1 | 4.0 | 3.9 | 4.2 | 4.1 | 3.5 | — | 4.0 | — |
| Prayer Request | 4.4 | 4.1 | 3.9 | 3.5 | 3.1 | 3.7 | 4.0 | 3.4 | — | 4.1 | — |
| Barrier Type | Convos | Addressed | Movement When Addressed | Movement When Not | Delta |
|---|---|---|---|---|---|
| Experiential | 71% | 52% | 27% | +25% | |
| Trust | 73% | 48% | 26% | +22% | |
| Intellectual | 68% | 42% | 30% | +12% | |
| Relational | 63% | 47% | 29% | +18% | |
| Moral | 53% | 44% | 31% | +13% | |
| Identity | 58% | 43% | 33% | +10% | |
| Understanding | 78% | 57% | 50% | +7% |
| Starting Posture | N | Sig. Away | Slight Away | No Change | Slight Toward | Sig. Toward | Net Positive |
|---|---|---|---|---|---|---|---|
| Hostile | 17% | 25% | 50% | 8% | 0% | -33% | |
| Skeptical | 5% | 18% | 55% | 16% | 5% | -3% | |
| Curious | 3% | 8% | 44% | 32% | 13% | 34% | |
| Open | 2% | 4% | 38% | 35% | 21% | 50% | |
| Seeking | 3% | 3% | 32% | 35% | 26% | 56% | |
| Already Believing | 7% | 7% | 57% | 14% | 14% | 14% | |
| Unclear | 17% | 33% | 50% | 0% | 0% | -50% |
An illustrative seeker message appears here - sample data showing the report layout.
An illustrative seeker quote appears here - sample data showing how a highlighted message is displayed.
An illustrative seeker message appears here - sample data showing the report layout.
An illustrative seeker message appears here - sample data showing the report layout.
An illustrative seeker message appears here - sample data showing the report layout.
An illustrative seeker message appears here - sample data showing the report layout.
An illustrative seeker message appears here - sample data showing the report layout.
An illustrative seeker message appears here - sample data showing the report layout.
| Alert | Category | Source | Tier | Action | |
|---|---|---|---|---|---|
|
Self-harm reference in past tense
Action Required
A seeker referenced past self-harm while describing their story. Jordan followed the crisis protocol and a referral was logged. Sample alert for layout illustration.
An illustrative seeker message appears here - sample data showing the report layout.
|
Crisis Conversations | Seeker | T2 | Required | |
|
Counseling referral recommended
Action Required
EchoAnalyst flagged a conversation where professional counseling support would serve the seeker better than chat follow-up alone. Sample alert for layout illustration.
An illustrative seeker message appears here - sample data showing the report layout.
|
Care | Seeker | T3 | Required | |
|
Doctrinal question beyond scope
A seeker raised a complex doctrinal question that Jordan handled carefully but that leadership may want a standard answer for. Sample alert for layout illustration.
|
Doctrine | Seeker | T3 | Required | |
|
Suspected minor
Conversation cues suggested the seeker may be under 18; Jordan adjusted tone per the minors protocol. Sample alert for layout illustration.
|
Safeguarding | Seeker | T4 | Documented | |
|
Strong emotional distress
Elevated distress noted mid-conversation; de-escalated within the exchange. Sample alert for layout illustration.
|
Care | Seeker | T4 | Documented | |
|
Seeker volunteered a phone number
A seeker offered their own contact details unprompted; not solicited by the responder. Sample alert for layout illustration.
|
Personal Information | Seeker | T4 | Documented | |
|
Extended conversation length
One exchange ran well past the typical duration; no boundary concern found. Sample alert for layout illustration.
|
Conduct | Responder | T4 | Documented | |
|
Follow-up commitment logged
Jordan committed to a follow-up conversation; logged for scheduling awareness. Sample alert for layout illustration.
|
Followup | Responder | T4 | Documented | |
|
Praise report noted
A seeker shared a notably positive outcome worth celebrating. Sample alert for layout illustration.
|
Celebration | Seeker | T5 | Informational | |
|
Positive testimony moment
A faith-story share landed well and is a good training example. Sample alert for layout illustration.
|
Celebration | Responder | T5 | Informational | |
|
Repeat visitor recognized
A returning seeker was recognized and welcomed back. Sample alert for layout illustration.
|
Followup | Seeker | T5 | Informational |