Phone
Get started taking calls fast, without all the technical hassle.
Easily direct phone calls to your ministry through Echo.
Use your existing phone number or obtain a new number through Echo.
Simple & Powerful
No call limits
Echo can handle an unlimited number of volunteers and calls at the same time.
Toll-free and Short-codes
Echo allows you to use any kind of phone number, including toll-free numbers and short-codes.
Route calls to a landline
Echo can route calls from people directly to your team's landline. This is especially helpful if the team has bad internet connectivity.
Listen to Call Recordings
Echo retains audio files of all calls allowing you to review the calls for training or intervention.
Press 1 for....Press 2 for..
With Echo you can record an introduction message and set up call menus for all your ministry functions.
Transfer Any Call to Any Volunteer
Volunteers can easily transfer calls to other volunteers or to management simply and seamlessly.
See what's really going on
It is vitally important to know that what you are doing is accomplishing the work you are called to do. Echo gives you all the data you need to make that judgement.
WHAT, EXACTLY, ARE WE ACCOMPLISHING?
Call recording, call statistics, conversation tags and clearly defined outcomes give you a clear picture of the outcome of conversations.
HOW MANY CALLS DID WE MISS LAST NIGHT?
Echo's robust data reporting allows you to view "heat maps" that show clearly how many calls are coming in, how many are being answered, and how many are being missed allowing you to adjust staffing accordingly.